The Lett Group

12 Feb An Interviewer recently asked “How older people can address annoying habits”

Posted at 09:28h in Communications, Cynthia Lett, etiquette, Interviewing, manners, protocol, recommendations, Teaching Etiquette, The Lett Group by Cynthia

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Questions: If a retiree in their 60s or 70s is aware he/she has some annoying personality trait (like talking too much) and maybe is teased on occasion by his/her family about it, are there any practical steps this person can take to improve, address or eliminate...

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22 Jan October is Disability Awareness Month

Posted at 13:46h in Courtesy, Cynthia Lett, disability etiquette, etiquette, manners, The Lett Group, Washington,D.C. by Cynthia

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The month of October is set aside as the time to learn how to behave around people who live with disabilities.  Disabilites may be seen as in having to use a wheel chair or crutches.  You may know people who have unseen disabilities such as...

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01 Jun Name Badges Mean Better Customer Engagement

Posted at 09:31h in business etiquette, Courtesy, Customer Service, Cynthia Lett, etiquette, first impression, manners, Name badge, The Lett Group by Cynthia

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From a press release on June 1, 2017 from Imprint Plus: To determine how important it is for customers to know the names of the persons they are doing business with, Imprint Plus, leading manufacturer of customized reusable name badge and signage systems, sponsored a random...

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23 Sep Etiquette for Working in an Open Space Office

Posted at 14:56h in business etiquette, Civility, Communications, conversation, Courtesy, Cynthia Lett, etiquette, manners, The Lett Group by Cynthia

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With the proliferation of open-space offices, the ones without doors or barriers between desks, business etiquette is more important than ever.  Here are the top etiquette rules to follow so that your and your colleagues' days go well. Don't talk louder on the phone than...

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15 May Your Body Language Is Key to Relationships

Posted at 15:37h in Body Language, business etiquette, Civility, Communications, etiquette, first impression, manners, The Lett Group, Training by Cynthia

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  ​ Be aware of what your body language is saying about you to others. Your body language is at anytime a reflection of how you feel about your life, your personal history, what you are doing, where you are and who you are with.  You cannot hide...

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12 May Church Etiquette

Posted at 09:15h in Church attire, church etiquette, church manners, Courtesy, Cynthia Lett, Dress, etiquette, Fashion etiquette, funerals, manners, Proper Dress, Religion Protocol, The Lett Group by Cynthia

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Pew protocol tips for Mass manners These guidelines are offered by Ambassador Protocol, a company that offers etiquette training, part of which promotes increased awareness of manners during Mass. Attire The idea of “Sunday best” should be honored; churchgoers of all ages should dress conservatively....

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10 Oct Social Media Etiquette: Twitter

Posted at 13:17h in Communications, Courtesy, e-mail, manners, Social Media, The Lett Group by Cynthia

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Twitter is the ideal place for quick, short messages. Users post a variety of different things, from public conversations amongst friends, to up to the second updates from major events around the world. Many companies have found Twitter to be a convenient and comfortable place...

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10 Oct Social Media Etiquette: Using the Appropriate Tools

Posted at 13:17h in Communications, manners, networking, Social Media, The Lett Group by Cynthia

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Each social media outlet has its strengths, and to truly get the most return on your efforts, selecting the right tool is the first step. Think about your goals at both the big picture and individual campaigns levels. Leadership should provide the overarching mission behind the...

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10 Oct How to Instantly Connect with Anyone

Posted at 13:17h in active gratitude, Arnold Sanow, business etiquette, Cell phones, Communications, conversation, Courtesy, Cynthia Lett, etiquette, greetings, leadership, manners, Modern Civility, networking, The Lett Group, Training by Cynthia

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Wouldn't you agree that life is all about quality connections? Our success, happiness and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of ingredients that we discuss in our communication...

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18 Sep Etiquette for Building Relationships with High End Clients

Posted at 09:32h in BlogTalkRadio, Civility, Customer Service, Cynthia Lett, etiquette, Modern Civility, Teaching Etiquette, The Lett Group by Cynthia

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To gain a long-term customer, you need to develop a long-term relationship with them. For a client to stay long- term, they have expectations of being treated better than others. During this week's episode of Modern Civility on BlogTalkRadio, John Breheny of Brooks Brothers Clothiers will discuss...

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