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leadership

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22 Jun

Posted at 21:39h in Cynthia Lett, Interviewing, job search, leadership, Military Etiquette, Military to Civilian, Training by
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  ​Listen at www.blogtalkradio.com/moderncivility to hear Cynthia Lett and Tom Wolfe (author of Out of Uniform: Your Guide to a Successful Military-to-Civilian Career Transition) talk about what is necessary for Veterans to know about their next step in their careers and what business owners who hire...

10 Oct

Posted at 13:17h in active gratitude, Arnold Sanow, business etiquette, Cell phones, Communications, conversation, Courtesy, Cynthia Lett, etiquette, greetings, leadership, manners, Modern Civility, networking, The Lett Group, Training by
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Wouldn't you agree that life is all about quality connections? Our success, happiness and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of ingredients that we discuss in our communication...

06 Aug

Posted at 21:01h in Arnold Sanow, Bullying, Civility, Comment Etiquette, Communications, conversation, Courtesy, leadership, recommendations, soft skills by
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Certain words and phrases block connections cold and at the same time can make people steaming mad.  Here are some tips on language, words and phrases to avoid: You - If you tell someone "You did this" or "You did that" people get defensive. This is especially...

29 Oct

Posted at 11:42h in Arnold Sanow, Books by Cynthia Lett, business etiquette, Civility, conversation, Courtesy, etiquette, Expert, first impression, leadership, manners, networking, Training by
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By Arnold Sanow, CSP, MBA Rude behavior, and failing to demonstrate concern and regard for others, is a problem for many organizations. It hurts productivity, job commitment, job retention, and the health and well-being of employees. Researchers studying workplace aggression and rudeness are finding its frequency is increasing and taking...

25 Oct

Posted at 14:55h in Arnold Sanow, Books by Cynthia Lett, business etiquette, Civility, conversation, Courtesy, etiquette, Expert, first impression, getting a job, greetings, Interviewing, keeping your job, leadership, manners, media coverage of etiquette, networking, recommendations, soft skills, The Lett Group, Training by
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by Arnold Sanow MBA,CSP Associate of The Lett Group   Rapport can be defined as “bringing agreement, harmony and accord to a relationship”. Isn’t that what we want in our connections – to discover points of mutual interest or common ground, reach agreements, live and work together in harmony and...

24 Feb

Posted at 20:44h in book review, Books by Cynthia Lett, business etiquette, conversation, Courtesy, Cynthia Lett, Dining Etiquette, Diplomacy, disability etiquette, e-mail, etiquette, Expert, first impression, gifts, Interviewing, job search, leadership, manners, networking, Office Attire, Proper Dress, quotes, recommendations, swearing, table manners, thank you notes, That's So Annoying, That's So Annoying Book, The Lett Group, Tipping, toasting, Training, Travel Etiquette, western etiquette by
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Frankly, buying a copy for everyone on your team might be the cheapest and most painless way for you to make sure you never have to find yourself in a situation saying, “That’s So Annoying!!”...

24 Feb

Posted at 15:45h in Books by Cynthia Lett, business etiquette, certified etiquette professional, certified protocol professional, Children's Etiquette, conversation, Courtesy, CPP, Cynthia Lett, Dining Etiquette, Diplomacy, disability etiquette, Displaying the Flag, e-mail, etiquette, Expert, first impression, funerals, Interviewing, job search, leadership, manners, Office Attire, Pet Peeves, Proper Dress, quotes, recommendations, swearing, table manners, thank you notes, That's So Annoying, That's So Annoying Book, The Lett Group, Tipping, toasting, Training, Travel Etiquette, western etiquette by
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Everyone should be armed with this book from political leaders, executives, medical professionals, entrepreneurs, moms and dads and teenagers. Each of us does something annoying at one time or another. Why not identify it and fix it before somebody has to tell you....

24 Feb

Posted at 11:49h in business etiquette, conversation, Courtesy, Cynthia Lett, Diplomacy, e-mail, etiquette, first impression, leadership, manners, recommendations, The Lett Group, Training, western etiquette by
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You have the power to pick up the phone and call the person and have a conversation that doesn't include a keyboard. If you accept electronic communication as the main means for interaction then you can have no complaint when you are told by...

16 Nov

Posted at 19:55h in business etiquette, Diplomacy, etiquette, first impression, International Greetings, International Manners, international protocol, ISPEP, Japan, Japanese Etiquette, leadership, manners, media coverage of etiquette, politics, President Obama, protocol, The Lett Group, western etiquette by
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I have heard many pundits talk about the bow that President Obama made when he met Emperor Akihito and that it was too low and not reciprocated by the Emperor.   I have seen the photo of the greeting and it seems that President Obama was...