Communications

12 Feb An Interviewer recently asked “How older people can address annoying habits”

Posted at 09:28h in Communications, Cynthia Lett, etiquette, Interviewing, manners, protocol, recommendations, Teaching Etiquette, The Lett Group by Cynthia

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Questions: If a retiree in their 60s or 70s is aware he/she has some annoying personality trait (like talking too much) and maybe is teased on occasion by his/her family about it, are there any practical steps this person can take to improve, address or eliminate...

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23 Sep Etiquette for Working in an Open Space Office

Posted at 14:56h in business etiquette, Civility, Communications, conversation, Courtesy, Cynthia Lett, etiquette, manners, The Lett Group by Cynthia

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With the proliferation of open-space offices, the ones without doors or barriers between desks, business etiquette is more important than ever.  Here are the top etiquette rules to follow so that your and your colleagues' days go well. Don't talk louder on the phone than...

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29 Jun Modern Civility Resources Opens Online Good Manners Store

Posted at 11:03h in Civility, Communications, Courtesy, Fashion etiquette by Cynthia

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  Modern Civility Resources (div. of The Lett Group) has a new store online! Our new store carries tasteful yet appropriate slogans having to do with good manners and civility on T-shirts, mugs and bags.  We have every size and a variety of colors for most pieces....

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15 May Your Body Language Is Key to Relationships

Posted at 15:37h in Body Language, business etiquette, Civility, Communications, etiquette, first impression, manners, The Lett Group, Training by Cynthia

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  ​ Be aware of what your body language is saying about you to others. Your body language is at anytime a reflection of how you feel about your life, your personal history, what you are doing, where you are and who you are with.  You cannot hide...

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06 May People Skills are Face to Face Communication Skills

Posted at 09:10h in active gratitude, Body Language, Cell phones, Civility, Communications, conversation, Courtesy, Cynthia Lett, etiquette, Facebook, manners, saying thank you, Shaking hands, Social Media by Cynthia

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This video illustrates the crisis we are sharing now and which will only get worse in interpersonal communication.  To have over 400 "Friends" and be lonely - to miss out on the richness of life for the sake of sharing the mundane of our existence;...

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17 Feb Can I Get Fired for Bad Manners?

Posted at 15:57h in business etiquette, Communications, conversation, Courtesy, Cynthia Lett, etiquette, Seminars, soft skills, Training by Cynthia

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Pointing is confrontational, aggressive and belittling.   The person who is pointed at will become defensive and further conversation is unlikely to be positive.   There are many companies which hold high standards for customer service and expectation that their employees will follow through on executing those...

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10 Oct Social Media Etiquette: Rules for Corporate Online Communication

Posted at 13:17h in Communications, Social Media by Cynthia

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So, you've decided to enter the world of social media for business. Before you involve your employees, be sure to create the proper policies and set expectations. This will lay out the ground rules, which will ultimately ensure that the image you want portrayed is...

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10 Oct Social Media Etiquette: Twitter

Posted at 13:17h in Communications, Courtesy, e-mail, manners, Social Media, The Lett Group by Cynthia

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Twitter is the ideal place for quick, short messages. Users post a variety of different things, from public conversations amongst friends, to up to the second updates from major events around the world. Many companies have found Twitter to be a convenient and comfortable place...

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10 Oct Social Media Etiquette: How to Help, Not Hurt, Your Reputation

Posted at 13:17h in Comment Etiquette, Communications, Social Media by Cynthia

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There are people out there, some call them trolls, who seem to have made it their life's mission to post negative things on the internet and social media. However, companies shouldn't allow the fear of these comments to keep them away from social media. Instead,...

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10 Oct Social Media Etiquette: Using the Appropriate Tools

Posted at 13:17h in Communications, manners, networking, Social Media, The Lett Group by Cynthia

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Each social media outlet has its strengths, and to truly get the most return on your efforts, selecting the right tool is the first step. Think about your goals at both the big picture and individual campaigns levels. Leadership should provide the overarching mission behind the...

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