Author: Cynthia

17 Feb Can I Get Fired for Bad Manners?

Posted at 15:57h in business etiquette, Communications, conversation, Courtesy, Cynthia Lett, etiquette, Seminars, soft skills, Training by Cynthia

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Pointing is confrontational, aggressive and belittling.   The person who is pointed at will become defensive and further conversation is unlikely to be positive.   There are many companies which hold high standards for customer service and expectation that their employees will follow through on executing those...

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17 Feb Napkin Etiquette Primer

Posted at 15:33h in Dining Etiquette, Napkins, Uncategorized by Cynthia

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 The proper way to handle your napkin at the table goes beyond what an expert tells you is so.  It goes to Common Sense and Respect.  To simply follow the "rules" is silly if you don't understand the "why" of the rule. ​ When I sit down...

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16 Dec Should You Ask for a Thank-you?

Posted at 11:28h in active gratitude, gifts, thank you notes by Cynthia

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  One of the most common pet-peeves people have around the holidays is that they are not thanked for the gifts they give to others.  We all know that if you receive a gift from someone - whether its a relative, friend, colleague or client, a...

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04 Dec Where Did Chopsticks Come From?

Posted at 12:32h in China business, chinese etiquette, International Manners by Cynthia

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Chopsticks are used as a primary eating utensil by the largest population in the world.  This history of how they came about came from TEGAN JONES - TODAYIFOUNDOUT.COM . Created roughly 4,000-5,000 years ago in China, the earliest versions of something like chopsticks were used for cooking...

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16 Oct Saying Thank-You Every Day

Posted at 18:00h in active gratitude, etiquette, manners, Modern Civility, saying thank you, thank you notes by Cynthia

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"Thank you" has an HUGE impact on people to whom we say it.  We never hear "Thank you" said enough and receiving a thank-you note is becoming "old-school".  As an etiquette expert I teach the value of the written letter and of course, the thank...

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15 Oct Disability Etiquette – What You Need To Know with Ellen Shackelford

Posted at 15:48h in BlogTalkRadio, Cynthia Lett, disability etiquette, etiquette, Modern Civility by Cynthia

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Join Cynthia Lett for the next episode of Modern Civility on BlogTalkRadio, featuring guest Ellen Shackelford. “Disability Etiquette - What You Need To Know” will air live on Tuesday, October15, at 3:30 pm EDT. Visit BlogTalkRadio to tune in live, or visit us for the recorded...

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10 Oct How to Instantly Connect with Anyone

Posted at 13:17h in active gratitude, Arnold Sanow, business etiquette, Cell phones, Communications, conversation, Courtesy, Cynthia Lett, etiquette, greetings, leadership, manners, Modern Civility, networking, The Lett Group, Training by Cynthia

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Wouldn't you agree that life is all about quality connections? Our success, happiness and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of ingredients that we discuss in our communication...

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10 Oct Social Media Etiquette: Using the Appropriate Tools

Posted at 13:17h in Communications, manners, networking, Social Media, The Lett Group by Cynthia

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Each social media outlet has its strengths, and to truly get the most return on your efforts, selecting the right tool is the first step. Think about your goals at both the big picture and individual campaigns levels. Leadership should provide the overarching mission behind the...

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10 Oct Social Media Etiquette: Twitter

Posted at 13:17h in Communications, Courtesy, e-mail, manners, Social Media, The Lett Group by Cynthia

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Twitter is the ideal place for quick, short messages. Users post a variety of different things, from public conversations amongst friends, to up to the second updates from major events around the world. Many companies have found Twitter to be a convenient and comfortable place...

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10 Oct Social Media Etiquette: Rules for Corporate Online Communication

Posted at 13:17h in Communications, Social Media by Cynthia

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So, you've decided to enter the world of social media for business. Before you involve your employees, be sure to create the proper policies and set expectations. This will lay out the ground rules, which will ultimately ensure that the image you want portrayed is...

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